In this first episode of the a-series on innovation, we interviewed Dhiraj Mukherjee about the future of banking and how banks can innovate and improve the customer experience – Watch the full interview below.

Dhiraj is a senior consultant with a-connect who has deep experience in digital transformation, operational development and consumer products. Dhiraj developed Virgin Money’s new digital banking proposition targeting 2.2 million students in the UK, including customer research, digital strategy design, and partnerships with experts in youth culture. A previous consultant of Bain & Co. Dhiraj is also the founder of Shazam.