An organizational restructure with global consequences

THE CHALLENGE

From regional to global without territorialism

Our client, a global specialty ingredients company, had to restructure. They needed to transition from a regional group organization to a Global Center of Excellence model. This would provide their team with a better platform to build on their success in the future. However, the restructure had several challenges:

• Whilst the new setup would better leverage capabilities, the change had to be carefully managed to reduce territorialism
• Collaboration had reduced significantly. They had lost connectivity and become transactional in the remote working environment
• Almost one-third of the team was new and had not benefited from in-person onboarding and training

OUR SOLUTION

A top-down and bottom-up approach

Our team conducted one-on-one stakeholder interviews with the complete leadership team to represent the full range of perspectives and uncovered additional challenges and goals including:

• Talent development gaps
• And the need to standardize processes and enhance role clarity

This top-down plus bottom-up approach was a first for the organization. It enabled the development of an aligned structure and better management of planning and implementation.

Working back from the Go-live date, our team mapped out the organizational design journey, including:

• Milestones
• Macro design
• Micro design
• Align and refine steps

THE RESULTS

Success at every level and measure

We delivered a budget-neutral redesign of the organization in 5 months. Additionally, the organization enjoyed 100% retention and strong support from every layer of the team and:

• Addressed root causes of challenges as well as the symptoms
• Overwhelming support in feedback from every layer of the organization
• Incorporated outside-in guidance and innovative best practices